FAQS
Frequently Asked Questions (FAQs)
1. What types of cleaning products do you offer?
We offer a wide range of cleaning products, including:
- Household Cleaners: Kitchen cleaners, bathroom cleaners, glass cleaners, and more.
- Disinfectants: For surface sanitizing, air freshening, and antibacterial treatments.
- Floor Care: Cleaners for hardwood, tile, marble, and other floor types.
- Laundry Products: Laundry detergents, fabric softeners, and stain removers.
- Eco-friendly Cleaners: Products made from natural ingredients, safe and non-toxic.
- Cleaning Tools: Mops, scrub brushes, microfiber cloths, and other essential cleaning accessories.
2. Are your cleaning products eco-friendly?
Yes, we prioritize environmental sustainability. Many of our products are made with eco-friendly ingredients, avoiding harsh chemicals that can harm the environment. Our eco-friendly cleaners are made from plant-based ingredients, ensuring they’re safe for both you and the planet.
3. Are your products safe to use?
All of our products undergo rigorous testing to ensure they are both effective and safe. However, some cleaning products may contain stronger ingredients, so we recommend following the safety instructions on the label. Always avoid contact with eyes and skin, and if irritation occurs, rinse thoroughly and seek medical advice.
4. How should I use your cleaning products?
Each product has specific usage instructions, which can be found on the packaging. Generally, we recommend:
- Following the recommended dosage and dilution ratios.
- Testing the product on a small surface area first to check for compatibility.
- Reapplying for more stubborn stains or cleaning tasks.
If you need help with specific instructions, please check the product page or contact our customer support.
5. Do you offer subscription or auto-delivery services?
Yes, we offer a subscription service where you can automatically receive your cleaning and household products on a regular schedule (weekly, monthly, etc.). Subscribing gives you access to discounts and priority shipping. You can manage your subscription through your account on our website.
6. What is your return and exchange policy?
We offer a 30-day return and exchange policy. If your product arrives damaged, defective, or incorrect, you can return or exchange it within 30 days. To qualify for a return, products must be unused and in their original packaging. Please refer to our returns page for full instructions.
7. What payment methods do you accept?
We accept a variety of payment options, including:
- Credit and debit cards (Visa, MasterCard, American Express)
- PayPal
- Digital wallets like Apple Pay and Google Pay
You can choose your preferred payment method during checkout.
8. How can I ensure the cleaning effectiveness of your products?
Each product is carefully selected and tested to ensure it performs well. Different products are designed for specific cleaning tasks, so we recommend choosing the right product for your needs. For optimal results, follow the usage instructions on the product packaging.
9. Do you offer shipping services?
Yes, we offer nationwide shipping. Delivery times and fees may vary depending on your location. You can see estimated shipping costs and delivery times at checkout.
10. Can I purchase in bulk?
Yes, we offer bulk purchasing options, especially for businesses, cleaning services, or large households. Bulk orders may be eligible for additional discounts. Please contact our customer service team for more details and pricing.
11. Do you offer customer support?
Yes, we have a dedicated customer support team available to assist you with any questions or concerns. Whether you have questions about products, orders, or need help with a cleaning issue, we are here to help. You can reach us through live chat, phone, or email.
12. Where can I find the ingredient list for your products?
Every product on our site includes a detailed list of ingredients and instructions. If you have specific questions about any product's ingredients or formulation, please don’t hesitate to contact us for more information.
